How much notice should I give in order to reserve my items?
Advanced notice allows us to provide you with the best service. With typical sized orders, we recommend 2-4 weeks in advance. With larger orders, we recommend 3-6 months for proper planning. Of course, upon availability, we can accommodate orders placed on the day of and 24-hour notice(additional fees will apply).
Is setup included in the price?
Professional Setup/Breakdown of tables and chairs are available for a fee. Some items included the setup, please review the description online.
What does the damage waiver cover?
Damage waiver is not insurance. A damage waiver will cover normal wear and tear of rental equipment. Excessive damage or negligent care outside of normal wear and tear is not covered by the damage waiver fee and will result in an additional bill. There may also be additional charges for unremoved decals, nails or nail holes, or any damage that will require additional removal or cleaning on our products.
What should I do if I have a problem with the equipment that is delivered?
Please call the office immediately to speak with your sales representative about remedying the situation.
Can I make changes to my order once I reserve it?
Yes. You may make changes to your order while it is in deposit status. We ask that orders be paid in full 14 days prior to delivery so any reductions after paid in full will fall under cancelation policy terms. Any additional changes thereafter are subject to availability, additional fees may apply.
What is the delivery fee?
Standard transportation charges apply to deliveries and pickups between the hours of 8 AM and 5 PM, Monday through Saturday. Charges are defined by the distance from our warehouse. Additional charges apply for after-hours, dedicated time windows, excessive distance from trucks or obstacles, and large orders requiring more than one vehicle. In peak season, the rental order amount must meet an order minimum to qualify for delivery. A sales representative can speak to you about your delivery and pick-up options for your unique order.
Can I pick up my order?
Yes, small orders are available for pick up during normal business hours. You must have an appropriate size vehicle and any needed rope, straps, etc. to accommodate proper and safe transport and protection of items. Some products such as jumpers & tents, etc. are not eligible for pick up. – Credit card & current ID is required to have it on file.
What forms of payment do you accept?
We accept Visa, Mastercard, Amex, and Discover & Zelle. Checks are accepted with the requirement that a credit card is held for security purposes.
How much is the deposit to reserve my items, and when is the final payment due?
We require a 50% Non-Refundable deposit to reserve items. Final payment is due 14 days prior to delivery or pickup from our warehouse. If placed within 14 days, payment in full is required to reserve items.
What is your cancellation policy?
Orders must be canceled at least 90 days in advance of the delivery date to receive a full deposit refund. Orders canceled between 31to 89 days of delivery date will be charged 50% of the invoice amount. Cancellations less than 30 days prior to the delivery date will be charged the full amount of the rental. Full payment is due 14 days prior to the delivery date. Pandemics, inclement weather, and/or other unforeseen issues will not alter the terms of the cancellation policy. If, however, a mandatory shutdown or evacuation is ordered for the area, a refund or credit will be offered to you.(policy may change at any time without any notice, please ask directly for any question)
What is your rescheduling policy?
We will allow orders to be rescheduled within 3 months of the original reservation date. Extensions beyond 3 months of the original event date will require written approval by us. All rescheduled reservations are subject to a 50% cancellation fee and the full amount must be paid within14 days of the rescheduled event date.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE